FAQs

How can I contact you?

Email us at support@thesonsofman.store and we'll help with whatever you need.

Do you ship worldwide?

Apparel and accessories: yes, we ship worldwide with tracking.

Nutrition (supplements): currently only to the contiguous United States and Washington, DC. We can't yet deliver supplements to Australia, Alaska, Hawaii, US territories, military addresses or other international destinations.

Can I change or cancel my order?

Please request any changes or cancellations within 12 hours of ordering. After that, your order may already be in production and we can't change or cancel it.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed and shipped?

Our apparel is made to order, just for you. Please allow 2–4 weeks for your order to be made, processed and shipped. Tracking is emailed when it ships. Allow extra time during holidays and sale periods.

Nutrition orders ship from our US fulfilment centre. Allow approximately 5–9 business days for fulfilment and delivery.

How long will delivery take?

Delivery times after dispatch depend on your country and the carrier. Your tracking link shows the latest estimate.

What if I don't receive my order?

If you don't receive your order within 30 days after it ships, contact us and you are eligible for a full refund.

Can I return an item?

Yes. We accept change-of-mind returns requested within 30 days of receiving your item. It must be unworn or unused, with tags, in its original packaging, and you'll need your receipt or proof of purchase.

To start a return, email support@thesonsofman.store. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without an approved return request won't be accepted.

We can't accept change-of-mind returns on custom or personalised items, sale items or gift cards. Need a different size? Return the item, and once the return is accepted, place a new order.

See our full Refund Policy.

What if my item is defective, damaged or wrong?

Please check your order when it arrives and contact us straight away if anything is defective, damaged, missing or incorrect. Include your order number and photos of the item(s), and we'll make it right as quickly as we can.

When will I receive my refund?

Once your return is approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the credit. If more than 15 business days have passed since approval, contact us at support@thesonsofman.store.

Nothing on this page limits your rights under the Australian Consumer Law or other consumer laws that apply to you.